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Annual Release

2023 Trends in Patient Payment Communications Report

Effective communication requires effective teams and technology, and according to their patients, some healthcare providers know this better than others. Well-informed patients are essential for delivering not only the highest quality of care, but also the smoothest possible billing experience. A provider's communication and billing strategy has a direct link to patient satisfaction, loyalty, and revenue cycle management.

The percentage of patients who reported that a text message reminder would prompt faster bill pay skyrocketed from 34% in 2022 to 41% in 2023.

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Salucro Research

The 2023 Trends in Patient Payment Communications report examines the latest trends and preferences in healthcare communication, billing, and payment experiences from the patient's perspective, and examines how these preferences have changed year over year.

of Patients Reported That a Text Message Payment Reminder Would Prompt Faster Bill Payment

of Patients Value the Ability to Choose Their Communication Channel the Most with Their Healthcare Provider

of Patients Would Prefer Digital Notifications Like Email and Text Messages Over Traditional Communications

of Patients Would Consider Switching Healthcare Providers Due to a Poor Billing Experience