Designed to give healthcare leadership and their revenue cycle teams a detailed view of patients' payment and billing preferences, the 2023 Patient Payment Technology Report offers data and analysis to improve financial efficiency and patient engagement. As healthcare providers continue to invest in tools and implement strategies to keep up with the pace of change, the goal remains a seamless and efficient billing process for patients and providers.
of patients say the billing process is somewhat or very important when selecting a healthcare provider.
of patients report trusting their healthcare provider or partnered technology firms to handle their medical payment data.
of patients say that they prefer email or text message notifications when it comes to receiving billing and payment reminders.
of patients who have had a negative financial experience with their provider report having left a bad review.