PATIENT EXPERIENCE HAS CHANGED IN THAT PATIENTS NOW EXPECT QUALITY SERVICE IN AN IMMEDIATE TIME FRAME. THEY WANT TO BE GREETED WITH A SMILE AND HAVE EVERYTHING PLANNED PRIOR TO THEIR ARRIVAL. MOST PATIENTS DO NOT WANT TO WAIT IN ACCESS AREAS.
They want to know what their financial responsibility will be prior to receiving services, because their insurance is leaving more of a burden on them. And, they want to take more ownership of their care.Read More