Location: Virtual, USA Posted 04/30/2021
Salucro is a company that is changing the way people make healthcare payments. Salucro is a high-growth software and service company specializing in payment solutions for the $800B self-pay healthcare market. We are seeking dynamic and talented people to join our agile team and take responsibility for building the next generation of our innovative products in a highly secure network infrastructure and environment.
Benefits Offered
401K, Dental, Life, Medical, Vision
Employment Type
Full-Time
Overview
The Senior Implementation Analyst is primarily responsible for driving new system implementations and upgrades for new and existing Salucro clients. The Analyst will be a detail-oriented individual with the ability to manage and implement multiple projects for our healthcare provider customers.
Major Duties & Responsibilities
- Partner with the project management team on implementations for Salucro clients to ensure customer expectations are exceeded.
- Responsible for collecting and analyzing data and software testing before program deployment.
- Provide technical support to the project team and manage project risks.
- Consult with customers to understand their business processes and procedures and implement best practices.
- Partner internally and cross-functionally to bring in the help as needed to keep onboarding processes moving forward. Such as: Finance for testing and funding questions.
- Update and enhance internal support documents to assist internal and external stakeholders.
- Complete individual project responsibilities, manage, and motivate team members to complete them according to schedules and standards.
- Coordinate internal Salucro resources to ensure delivery on commitments.
- Manage list of open deliverables and issues that are critical to obtaining client signoff to go live.
- Create transparency when issues, changing needs, or requirements impact project goals.
- Contribute to ongoing process and product improvement efforts.
- Administer training and provide instruction to internal team members and external clients on Salucro’s platform.
- Be a subject matter expert, providing guidance and assistance as needed.
Skills, Experience, & Minimum Requirements
- Bachelor’s Degree in Computer Science or related field) or equivalent combination of education and experience.
- A minimum of 5 years’ experience in a customer facing role, preferably in financial services, payment processing, healthcare, software, or information services with a good understanding of project management, technology and applications.
- Proven track record of working with customers on deployment, adoption, and short- and long-term projects with a clear record of meeting or exceeding performance goals.
- A passion for delivering excellent customer service.
- Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all seniority levels.
- Strong project management skills with a demonstrated ability to manage on-time software projects.
- Ability to influence others without direct authority; skillful negotiator with strong conflict management skills
- Strong technical aptitude with the ability to rapidly learn new systems and provide training and support to others.
- Experience using standard MS Office tools (e.g. MS Excel, PowerPoint, Word, Project, Visio, etc.).
- Solution oriented, able to understand a problem at its core and develop long-term and scalable solutions
- Natural at building trusted relationships with key stakeholders within customer organizations to drive successful outcomes.
- Able to quickly identify issues and triage as necessary, pulling in the right partners to drive to resolution
- Working knowledge of clinical applications/EHR or patient accounting systems a plus.
- PMP certification a plus.
Virtual candidates will be considered. Background and drug screening required prior to employment. Salucro is an equal opportunity employer and participates in E-Verify.
To apply, email salucrohr.us@salucro.com with the subject line [Salucro Application] Senior Implementation Analyst, including a cover letter and your resume to be considered.