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How Consumerization and Digitization Create a Massive FinTech Opportunity in Healthcare Payments

By Clayton Bain / January 11, 2021

An Interview with Clayton Bain, Founder and CEO of Salucro Healthcare Solutions  As an innovative technology leader, Clayton drives the company’s strategic vision, development, and technology partnerships while building international relationships. In 2004 Clayton transformed his small web development company into one of the leading healthcare fintech companies serving some of the largest names in healthcare across the US, Canada, UK, UAE, and India.   What is the vision behind Salucro and what problems are you trying to solve?  When we think about our experiences in the retail world, we are often met with amazing digital experiences, especially online, that we tend to take for granted. Healthcare consumers come to expect these same experiences from their healthcare providers but are often met with confusing payment and billing processes, limited self-service capabilities, and payment options that...

How the Payment Process Can Make or Break Patient Loyalty

By Rebecca Truscott / December 7, 2020

Even before the COVID-19 pandemic required providers to evolve and adapt to a more touchless, digital patient experience, patients around the country were eager for more retail-like experiences when it came to paying their healthcare bills. The last several months have accelerated the need to reach patients with more engaging payment options and a better payment experience. Tying the Payment Experience to Patient Loyalty In every industry, organizations are in constant competition for market share in order to stay profitable and retain the greatest number of customers. As we’ve seen across the board, brand loyalty is a direct lane to financial success, and the key to maintaining happy and satisfied consumers is providing the most frictionless and simplified user experience possible. In healthcare especially, where the stakes are high, emotions...

How the Future of Healthcare Billing Will be Shaped by an Integrated, Streamlined Payment Experience

By Natalie Moore / November 23, 2020

Healthcare bills can be confusing. Nearly 12% of patients say that their most-recent billing experience was awful, painful, and confusing. The total cost can be unexpected and many patients find themselves avoiding care all together due to the continued rise, making an already complex process even more difficult. Healthcare providers run the risk of damaging their patients trust and, ultimately, their business. While the patient payment experience has undergone significant improvements, the events of 2020 have accelerated the need for a digital-first approach to the patient billing experience, and providers are on the lookout for technology partners that can improve patient financial engagement. Still trying to find your starting line on the race to adapt? Here are a few methods to update your digital payment and billing experience, helping to...

The Benefits of Innovative Online Bill Pay Offerings for Patients & Providers

By Caleb Varoga / May 7, 2020

Patients often live in a world where they’ve been conditioned by retail, restaurant, and entertainment industries to expect immediate and instant gratification. However, the healthcare industry has yet to catch up to consumer needs, and is often bogged down by inefficient processes, especially with regard to payments. In 2020, you can pay your phone bill by sending a quick text message to your service provider, so why don’t all healthcare providers do the same for your annual checkup?  Patients want to be able to pay their healthcare bills how they pay all other bills, simply. But there are more benefits than patient satisfaction behind offering innovative, online bill pay solutions. Building Patient Loyalty Traditionally, while the clinical side of the healthcare industry has embodied innovation, the administrative and financial arms...

Adapting Payment Solutions Amidst a Global Health Crisis

By Caleb Varoga / April 7, 2020

To our partners and customers: In recent days, and the weeks to come, the effect of COVID-19 on our world and our lives is likely to remain top of mind. While your medical teams are on the front line of this battle, we hope to be as supportive as possible to remove any barriers and friction that exist in the revenue cycle, allowing you to focus on providing an excellent and safe clinical experience for your patients. Please don’t hesitate to reach out to the Salucro team if there is anything we can do to help. Maintaining P2PE Compliance for Revenue Cycle Collection Staff Working from Home In recent days we’ve heard that many healthcare revenue cycle teams have begun transitioning to a work-from-home policy. Thankfully, the Salucro Payment Platform...

New Data Shows Patient Acquisition Increasingly Impacted by the Consumer Financial Experience

By Natalie Moore / November 19, 2019

A report from Salucro reveals more than three quarters of all patients consider the billing and payment process important when evaluating providersNovember 19, 2019 09:00 AM Eastern Standard Time PHOENIX–(BUSINESS WIRE)–Salucro Healthcare Solutions, a leading healthcare payment technology company, today released the results of its 2019 Patient Payment Technology Report, a survey designed to measure the degree that the payment and billing process impacts brand loyalty and patient turnover. Based on a survey of 1,000 U.S. healthcare consumers, the report suggests that patients place an exceedingly high importance on the financial aspect of their healthcare journey, and that hospitals and medical centers who do not prioritize the process risk patient turnover and jeopardize brand loyalty. New data shows patient acquisition increasingly impacted by the consumer financial experience Tweet this Brand loyalty...

Salucro Adds New Hyperspace Payment Integration To The Epic App Orchard

By Natalie Moore / June 18, 2018

Salucro, a true end-to-end payment platform that facilitates better patient financial engagement across the revenue cycle, is thrilled to announce that the Salucro Provider Payment Solution is now available in the Epic App Orchard. Salucro’s innovative payment platform is now integrated within Epic Hyperspace through the App Orchard. This new integration, Salucro’s second App Orchard release this year, enables healthcare provider collection teams to efficiently collect patient payments using Salucro’s smart collection user experience without ever leaving the Hyperspace workflow. This latest integration embeds Salucro’s application directly within Hyperspace, allowing healthcare provider users to launch the Salucro Payment Platform through SMART on FHIR® single sign-on, and leverage all of Salucro’s payment functionality. These advanced payment features include access to tailored payment plans, financing options, support for EMV, P2PE, check scanning...

Transforming Patient Access from a Cost Center to a Revenue Center

By Christian Borchert / April 13, 2016

Transforming Patient Access from a Cost Center to a Revenue Center For far too long the front-end revenue cycle has been treated as a cost center. Trends are bucking that axiom as improvements in technology, trade industry support and interdepartmental collaboration are allowing Patient Access leaders to stake their rightful claim in Revenue Cycle Management (RCM).  A major driving force for change is a focus on the patient’s experience – an organizational motivation to treat the patient’s clinical and financial need.  In fact, sixteen presentations at the 2015 HFMA ANI had some element of the patient experience included. In April of this year, the HIMSS Revenue Cycle Improvement Task Force published a white paper stating that “RCM, as it exists today, is ill-equipped to handle the market forces impacting healthcare.” ...

The Patient Experience | Marina Rios

By Natalie Moore / October 1, 2015

October is Breast Cancer Awareness Month – an annual campaign to increase awareness of the disease. While most people are aware of breast cancer, few often take the necessary steps to detect and/or prevent the disease in its early stages. We encourage everyone to participate in an early detection plan that can help you prevent/treat Breast Cancer. Marina’s story of strength, determination and survival will inspire you to participate in an early detection plan, to get involved in your community and help others who are battling cancer. How old were you when you were diagnosed with Breast Cancer? I was 31 years old. Early in 2015 while I was training for the Phoenix Marathon, my third time trying, I noticed an ache in my right breast.  Knowing that my mom...

The Consumer Experience | Kevin Kumler

By Natalie Moore / August 31, 2015

During your career you’ve represented healthcare providers and healthcare companies. How have you seen the patient experience evolve since you started? Considering there was no iPhone, mobile apps, or Facebook when I first started out, there have been fundamental shifts in the world as well as in the healthcare industry. In looking at the broader changes since then, technology has advanced at an unprecedented rate. It has helped us do things we’re already doing better and faster, and allowed us to do things we could never do before. It also allows us to solve patient problems that have been persistent pain points since I started in the industry in the ‘90s. These new experiences across all other consumer industries have conditioned patients to expect the same levels of choice, immediacy,...

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